Custom CRM Development

13 years in CRM development, we will create optimal software for your business, be it a fully custom CRM solution built from scratch or a customized CRM platform.

Custom CRM development services aim to create an optimal CRM system that can handle a company’s unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.

Our Custom CRM Development Process: Well-Organized and Fast

1) Discovery

What we do:

- Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, time-consuming activities.
- Spot process optimization opportunities.
- Elicit requirements for your CRM via interviews and business process analysis.
- Identify external and internal data sources your CRM will be connected to.
- Get to know future CRM users: their role hierarchy and needs.

2) CRM concept design

What we do:

- Create usage scenarios for different CRM user roles.
Plan a functional specification.
- Create an integration plan.
- Document CRM architecture detailing optimal programming tools and technologies for all the components.
- Estimate project timeline and cost.

3) CRM development

What we do:

- Implement all the planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.
- Set up APIs to integrate a CRM with other business systems.
- Test the CRM’s functionality, integration, compatibility, security, and usability.
- When the CRM’s quality is validated, launch it live.