Custom CRM Development

With 13 years in CRM development, we create optimal software for your business — be it a fully custom CRM solution built from scratch or a customized CRM platform tailored to your unique needs.

Our Custom CRM development services aim to create an optimal CRM system that can handle a company's unique needs for collecting data from multiple channels, personalizing customer experience, and driving up the efficiency of business operations.

Our Custom CRM Development Process: Well-Organized and Fast

1. Discovery

We start by deeply understanding your business:

• Analyze your current processes that a CRM will cover: the scope of manual work, inconveniences, and time-consuming activities.

• Spot process optimization opportunities.

• Elicit requirements for your CRM via interviews and business process analysis.

• Identify external and internal data sources your CRM will be connected to.

• Get to know future CRM users: their role hierarchy and needs.

2. CRM Concept Design

We blueprint your ideal CRM:

• Create usage scenarios for different CRM user roles.

• Plan a functional specification.

• Create an integration plan.

• Document CRM architecture detailing optimal programming tools and technologies for all components.

• Estimate project timeline and cost.

3. CRM Development

We build and launch your CRM:

• Implement all planned functionality, be it CRM platform customization or building all CRM functional modules from scratch.

• Set up APIs to integrate your CRM with other business systems.

• Test the CRM's functionality, integration, compatibility, security, and usability.

• When the CRM's quality is validated, launch it live.

4. CRM Support

We stay with you after launch:

• Provide user training, answer user questions and concerns.

• Upon demand, provide L1-L3 support services.